Discovering the Relevance of Words
“Hello,” I answered the phone. I don’t know why. I didn’t recognize the number.
“Is this Mr. Allan?” Clearly the voice of someone less than thrilled with her hourly income talking on the phone.
I confirmed my name and the conversation continued. The caller was from my bank and had to resolve some questions with my account. Or so she said.
“Thank you, Mr. Allan. Now I just need to verify your account – if you could give me the last four of your social security number please.”
“No thank you.” I replied cordially.
“”You called me from an unknown number, claim to be from my bank and are asking me to verify MY identity? Before I offer my SSN, or my mother’s maiden name, or any other security question you may have I need verification you are actually an employee of XXXXXXXX.” (look at me protecting the name of my creditors)
The conversation turned out to be legit and the call was rather innocuous. They wanted to verify an address change or something like that. I don’t really remember all the details of the call, just how annoying it was to have someone call me and then question my identity. I mean, it makes sense when I call you… but you called me.
It’s like calling someone’s house phone and asking “Who’s this?” when the other party answers. Rude.
(for those of you who are teenagers, house phones are things people used to have in their living rooms that were stationary and received phone calls for the entire house. They neither took picture nor Tweeted)
Banks really annoy me because they think they don’t have to play by the rules.
I once had a bank (credit card company) sell my account to another company without telling me. Then the new company calls and says hey, you owe us money…we bought you debt. So I’m like, hey, this friend of mine owes me money so now he owes you, okay? Not okay.
Same set of rules for everybody. In life and in business.
Today’s question is a variation on the unsuccessful What Bugs You Wednesday section…
QOTD – What is your pet peeve?
(their/there/they’re, your/you’re, to/too/two, that/who –if you don’t know where I’m going with these, then you are part of the problem)